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• General Admission Info
• Insurance

General Admission Information

The Admissions Process

1. Call the addiction helpline. The first step, whether you are concerned about yourself or a loved one, is to call our free Addiction Helpline at 1-800-237-3150 and speak to a professional Admissions Coordinator. They are available 24 hours a day, 7 days a week, to discuss your situation and provide immediate help.
    
2. Complete an intake evaluation by phone. Our Admissions Coordinators will conduct a brief intake evaluation by phone to determine available treatment options. This will include gathering information on:
   • Types of substances being abused
   • Length and frequency of use
   • Any past treatment
   • Employment and living situation
   • Other medical conditions 
      
3. Provide insurance information. If you have private insurance, we will request your insurance information and ask that you allow us to contact your provider to determine benefit information.
    
4. Make travel arrangements. Our Admissions Coordinators can help you make travel plans to our facility in Jacksonville, FL. If you are traveling by air, please fly into Jacksonville International Airport (JAX). We will have ground transportation waiting to drive you to our facility. If you are coming by car, we suggest that someone else do the driving. If you cannot find anyone to drive you and are bringing your automobile, there is plenty of parking available. However, there is no security for the lot and we cannot guarantee your car’s safety.

General Treatment Guidelines

1. Participation in all activities is expected.
2. Patients may smoke in designated areas only.
3. Any issue discussed in group therapy must remain confidential.
4. No romantic involvement or sexual relationships will be permitted. "Pairing-off" with someone of the same or opposite sex is not allowed.
5. Modest, conservative dress is required.
6. Physical violence, threats, sexual harassment, or racial slurs will result in discharge from the program.
7. No weapons, alcohol, or drugs.
8. No music players, cell phones, or digital cameras.
9. You are responsible for keeping your room organized and your bed made.
10. Only recovery-related reading material is permitted.
11. Hats or sunglasses are not permitted indoors.
12. You are able to make telephone calls by using a phone card or calling collect at designated times.

The “Right” Time to Call Can be Any Time

Stepping Stone is the one place you can call for substance abuse help anytime of the day – or night. Our free Addiction Helpline is open 24 hours a day, 365 days a year, to provide information, assistance, and advice to anyone facing a problem with drugs or alcohol. Call 1-800-237-3150 to speak with a specialist now. If you prefer, they are also available via Live Chat.